Subject: Ticket Assigned - Conversation with archana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 07:44:12 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with archana archana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  archana Bot:  Hi Archana ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  562418635            11:26 AM, 05th May                     archana                    Under Order id: 9658081625 I ordered prestige  mini roaster but received medium roaster instead which is not fitting in my oven Ordered metal hammered bowl with sunflower accent but received glass bowl whereas in website its mentioned that material is aluminum.           11:26 AM, 05th May                     archana                             11:26 AM, 05th May                     archana                             11:27 AM, 05th May                   Juhi                   Hi Archana, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:34 AM, 05th May                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           11:38 AM, 05th May                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Lifestyle or Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Lifestyle or Centrepoint) store​.   · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.            11:39 AM, 05th May                   Juhi                   Is there anything else, I can help you with?           11:40 AM, 05th May                   Juhi                   Hi Archana, I have not received a response from you still, please confirm if we are still connected?           11:42 AM, 05th May                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:43 AM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2517944