Subject: Ticket Assigned - Conversation with john patrick santos
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 07:41:52 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with john patrick santos john patrick santos                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  john patrick santos Bot:  Hi John Patrick Santos ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment metho
 d.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96597866456            11:32 AM, 05th May                   Juhi                   Hi John, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:34 AM, 05th May                     john patrick santos                    i want to follow up for my refund           11:35 AM, 05th May   
                   john patrick santos                    my order was unsuccessful but you deducted to my account           11:35 AM, 05th May                   Juhi                   Could you please share your order number so that I can assist you further?           11:36 AM, 05th May                     john patrick santos                    i already email the contact center from yesterday even called them but no reply and still my money did not return to my account           11:36 AM, 05th May                     john patrick santos                             11:37 AM, 05th May                     john patrick santos                    this is the order number           11:37 AM, 05th May                     john patrick santos                    8258090506           11:37 AM, 05th May                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:39 AM, 05th May                   Juhi             
       We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8258090506) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8258343632).   The payment has been captured only once from your account which is for the new successfully placed order.           11:40 AM, 05th May                   Juhi                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           11:40 AM, 05th May                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 AM, 05th May    
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