Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 18:11:16 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div>Dear Max Team,</div>
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<div>Thanks for your below mail, in light of the below response i would like to clear you one thing with evidences courier boy is lying that he deliver the order. As you can see the attachments of WhatsApp chat his mobile numbers is # 0594183584 he said he will come into my address with in 5 min, when he came he keep calling me on WhatsApp which is not working in KSA only ring will come, i called him back on his sim as you can see in attachment i said him you should call me on sim not on WhatsApp our heated discussion will started for (4 Minutes 38 Seconds) i end the call and said him that return my parcel to the Max they will send me with other courier boy i refuse to receive from him. He challenged me that you already paid the amount of this parcel if you want take it otherwise you will lost your parcel at that time i was in trust and confident on Max that i will never ever lost my parcel and continued refuse to receive and i said that my rights in safe hand i have no issue. After few hours I receive the message that your parcel has been delivered from 30 April 2021 until now 4 May 2021 i did not receive any parcel nor any solution.</div>
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<div>Note:- as per your below mail you said my parcel is delivered on 1st may 2021 then how he called me on 30 April 2021.</div>
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<div>Kindly i request you that deliver my parcel or refund my amount ASAP as eid vacation is very near and i want purchase the new cloths for my children's.</div>
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<div>LOOKING FORWARD YOUR EARLY RESPONSE WITH SOLUTION ASAP!!!<br><br><div dir="ltr">Sent from my iPhone</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNzE5Nzg3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Us3dqh0vNc7-PP57uBOWL7qvAe4BF0buolxfHImA2zM"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNzE5Nzg3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2TZhB-NvX0usR9ekq8fI6b5hRtOsELkAsYvsEI-wXdY"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNzE5Nzg3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mEkVuuHTpoOUKkLWWduyET1bzKEFuCtWChqQb7MElkU"><br>
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<div>On 4 May 2021, at 4:47 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Ahmad,<br><br>We apologize for the late response.<br><br>As we see here your order has been delivered to you on 1st May, 2021 at Hijaz Street Behind Manfouha police Station, Manfuhah, Riyadh.</div>
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<div dir="ltr">Our team contacted on +966555772225, prior the delivery. Kindly cross check with your neighbours or family members and if you still feel you have not received it you can reach out back to us.<br><br>We look forward to serve you again in future.<br><br>Keep shopping with us.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2484844