Subject: Re: Store complaint 2399022
From: Splash BJC <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Umar Siddiqui <[email-masked]>, Thushara Indika <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Leizel Sanchez <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 4 May 2021 15:30:14 +0000

Dear Team,

I have personally called and spoke to the customer and apologized and invited her to come back and closed the matter.

Thanks
Travis

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, May 4, 2021 6:58:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Umar Siddiqui <[email-masked]>; Splash BJC <[email-masked]>; Thushara Indika <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Leizel Sanchez <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Store complaint 2399022

External email sender, please take precaution.

Hi Team,

Please advise on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "Splash BJC" <[email-masked]>
Cc: "Umar Siddiqui" <[email-masked]>, "Thushara Indika" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "leizel sanchez" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Vibhay Kumar Sharma" <[email-masked]>
Sent: Saturday, May 1, 2021 8:09:08 PM
Subject: Re: Store complaint 2399022

Dear Travis,

Thank you for sharing with us update regarding this store complaint.

Can you please arrange contact for this customer and resolve this with her. Customer details are as follows:

Name - Dinusha Rathnayake
phone number 0562993642.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Splash BJC" <[email-masked]>
To: "Umar Siddiqui" <[email-masked]>, "Thushara Indika" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "leizel sanchez" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Vibhay Kumar Sharma" <[email-masked]>
Sent: Saturday, April 24, 2021 1:11:44 PM
Subject: Re: Store complaint 2399022

Dear Sir,

Customer had entered the store at 8:25am she came under the shutter which was 3/4 wat down and spent 5 min in the store as I was doing RFID, when I seen her I told her ma’am the store is closed and mall is closed it will open only at 10:00am she told me that she didn’t know, so I explained to her that the mall and shutter is down that means the store is closed and she can come at 10:00am, she kept arguing with me stating that she didn’t know so then I explained to her that ma’am it’s a fine and a problem for the store and police could get involved as she had spent time in the store without knowledge of anyone, then she reacted and called me stupid and an idiot, which is when I told her ma’am please leave the store it’s closed and she after arguing for another 3 minutes then when I went to call mall security she called me an idiot again and didn’t wait for mall security and just went away as fast as she could from the store.

Thanks and Regards,
Travis Ignatius
+971553053968

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C6d823c16907e4351eb5508d90f0d1134%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557371110649030%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C3fsUuuVnT8n3ZlfGNq7VTySClTB16CHmx7bPm%2Fpf%2Bc%3D&reserved=0>
________________________________
From: Umar Siddiqui <[email-masked]>
Sent: Saturday, April 24, 2021 11:26:58 AM
To: Thushara Indika <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Leizel Sanchez <[email-masked]>; Splash BJC <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>
Subject: Re: Store complaint 2399022

Dear Indika,

After investigating it is found the customer was not ready to leave the store and was arguing with Travis and called him "Stupid" ultimately Travis had to call the mall security after seeing the security the customer ran away from the store.

Travis request you to please explain the incident in detail.

Regards,
Umar Siddiqui

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C6d823c16907e4351eb5508d90f0d1134%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557371110649030%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i5NF6oBReRsnqUA6tiNEQRV%2FLBHOxTWXMRVXqNkBDow%3D&reserved=0>

________________________________
From: Thushara Indika <[email-masked]>
Sent: Tuesday, 20 April 2021, 7:07 pm
To: Akshay Berry; Manish Kumar; Leizel Sanchez; Umar Siddiqui
Cc: seeta.seeta; Shakeeb Arsalan; Apoorv Joshi; JUHI GOEL; Escalations Dxbteam; Vibhay Kumar Sharma
Subject: RE: Store complaint 2399022

Dear Umar

Kindly find the below Customer complain received in Online regards to Customer experience and Staff attitude

Request getting touch with customer and provide the better solution and Experience to the customer

Waiting for closure action

Best Regards

Thushara Indika

Senior Executive- Compliance

[signature_1743436420]

Board Line: +971 4 5174500

Direct Line: +971 4 5174824
Mobile: +971 555065934

E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C6d823c16907e4351eb5508d90f0d1134%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557371110658986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XfeEADljpcPr4InGGYwE9glKLfyVveK4bBhZBz01hFg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C6d823c16907e4351eb5508d90f0d1134%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557371110658986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TqIUdDILVR5Z6Ya2WD30VuOUj2HdWo4RTm31nKBz3wA%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C6d823c16907e4351eb5508d90f0d1134%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557371110658986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jvwf8nqhqBuIa8fZwRjAcYfSV513EUqCo7X8c2Hzbfc%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C6d823c16907e4351eb5508d90f0d1134%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637557371110668949%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7dd%2FyNQNvl55bHacIseXBD2Ln2G7%2Bx1Zxu6NuX13BzM%3D&reserved=0>   

From: Akshay Berry <[email-masked]>
Sent: Tuesday, April 20, 2021 5:11 PM
To: Manish Kumar <[email-masked]>; Leizel Sanchez <[email-masked]>; Thushara Indika <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Store complaint 2399022

Looping @Leizel Sanchez<mailto:[email-masked]> @Thushara Indika<mailto:[email-masked]>,

Please look into the store complaint for Splash Burjuman.

Kindly update once resolved so the team can close it from our end.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 20, 2021 4:31 PM
To: [email-masked]<mailto:[email-masked]>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complaint 2399022

External email sender, please take precaution.

Hi Team,

Kindly look into the below store complaint.

Regards,

Manish

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 20, 2021 2:31:13 PM
Subject: Store complaint 2399022

Hi Team,

The customer entered Splash store in Burjuman mall at 8.20 AM and was not aware about store timing that the store is opening at 10am.

As soon as he entered store, manager who claimed his name is Travis was sounding rude and he said "how did you enter my store? You don't know opening time is 10am". I told him I was not aware about opening time and he was keep on shouting at me. Then he obeyed and about to leave store and he said " I will call police and inform that you are a thief entered my store". I asked him what did I took you to claim so. He was keep on shouting and behaving rude way.

As per the customer, Being a store manager of a retail store, he doesn't have any discipline how to behave with a lady customer. Also he was threatening that he will call police and claimed I came for a theft activity which he didn't have any proof despite I was ready to leave store. Highly appreciate if you can take action on this case.

Incident happened today morning 14/04/2021 between 8.25am - 8.30am

Location - Splash store - Burjuman Mall

Staff Name - Travis (store manager)

Complained by - Dinusha Rathnayake

phone number 0562993642.

Thank You,

Dinusha

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com