Subject: New Reply Received - Complaint - for urgent feedback and rectifying - Laura Wojciechowski
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 12:29:10 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Complaint - for urgent feedback and rectifying - Laura Wojciechowski  Ticket comment <div class="" style="word-wrap:break-word">Dear Max, 
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<div class=""><b class="">I am sorry this is just not good enough - have you read my previous 2 emails, I am expecting a reply &amp; resolution to both? </b></div>
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<div class="">This wrong delivery is not the only issue - even before the items were delivered this was such a awful experience. </div>
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<div class="">I have already sent emails with images of wrong products -<i class=""> attached again both emails and images. </i>
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<div class="">Your email gives me no advice on: </div>
<div class="">1. The correct item being delivered to me &amp; by when? How does this work, whats the process etc etc etc….</div>
<div class="">2. The issues I emailed about.</div>
<div class="">3. What are you going to do do rectify the situation? </div>
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<div class="">Kindly provide me with the managers number or I will contact the head office and group head to portray this all in writing to them, I will not let this rest - what an unhelpful and nonconclusive reply after waiting? I am shocked this is how the
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Thanks &amp; kindest regards</div>
<div class="">Laura Wojciechowski</div>
<div class="">Media Director <br class="">
+971 55 924 8846 / +971 50 452 6489 (what’s app)</div>
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<b class="">“In tough times, you must provide a better experience.</b><b class=""><i class="">”</i></b>
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<div>On May 4, 2021, at 4:15 PM, Max &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div dir="ltr" class="">Hi Laura,<br class="">
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We sincerely apologize for the inconvenience caused to you.<br class="">
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This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.</div>
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<div dir="ltr" class="">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br class="">
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Please provide us the names of the items that you had received wrong so that we can create a return request for them.</div>
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<div dir="ltr" class="">Feel free to get in touch with us for further assistance.<br class="">
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Your friends,<br class="">
The Support Team<br class="">
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043217042201'>attachment.eml</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043217042202'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2500443