Subject: New Reply Received - Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 15:04:00 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Return  Ticket comment <div style="direction: ltr">Hello, </div>
<div style="direction: ltr">I do my check out as a gust I didn't do it with an account.</div>
<div style="direction: ltr">This is the item i want to return </div>
<div style="direction: ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjcxMzcxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oOBqptlGzUw91fBENs63vbT4QbfCbdI2RuXjgRAdIkw"><br>
</div>
<div>
<br>
</div>
I want to return it online please. <br>
<div dir="ltr">
<br>
</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 3 May 2021, at 7:23 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Fatma,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your response.<br>
<br>
We sincerely apologize for the inconvenience caused to you.</div>
<div>
<br>
</div>
<div dir="ltr">We request you to provide us the item name so that we can raise a return request for the same.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Also, You can return your purchases through the below two channels:<br>
<br>
1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
<br>
2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.<br>
<br>
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.<br>
<br>
· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
<br>
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
<br>
Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br>
<br>
Feel free to get in touch with us for further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
<br>
<br>
</div>
</div>
</div>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2479358