Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:20:16 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sayda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sayda Bot:  Hi Sayda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9650231555 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501016607            09:02 PM, 18th Apr                   Abdallah                   Hi Sayda Thank you for contacting us. This's abdallah  We would be happy to help you.           09:03 PM, 18th Apr                     sayda                    I was promised  i would i get my order sinc3 last week           09:03 PM, 18th Apr                     sayda                    And i still havent received anything           09:03 PM, 18th Apr                   Abdallah                   We request you to please allow us some time to be verified, stay with us           09:05 PM, 18th Apr                     sayda                    Ok           09:09 PM, 18th Apr                     sayda                    U need to know im moving houses and this thing is irritating me           09:10 PM, 18th Apr                   Abdallah                   if you receive a call from the courier agent, we request you to inform him  which time is suitable for you to receive your order .           09:13 PM, 18th Apr                     sayda                    Hello           09:15 PM, 18th Apr                   Abdallah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:20 PM, 18th Apr                     sayda                    Ok           09:21 PM, 18th Apr                   Abdallah                   Do you have any other inquiries?           09:22 PM, 18th Apr                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:27 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2419938