Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:20:08 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation sally                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sally Bot:  Hi Sally ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8245977492 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96556614509            07:36 PM, 04th Apr                   krishan                   Hi Sally, Th
 ank you for contacting us. My name is krishan.           07:36 PM, 04th Apr                     sally                    Hello Krishan           07:37 PM, 04th Apr                     sally                    I made order with estimated delivery 1 st of april           07:37 PM, 04th Apr                     sally                    But i didont receive yet           07:37 PM, 04th Apr                     sally                    Hello           07:39 PM, 04th Apr                   krishan                   We sincerely apologize for the inconvenience caused to you.           07:39 PM, 04th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:39 PM, 04th Apr                     sally                    Ok thanks           07:39 PM, 04th Apr                   krishan                   we are escalating this issue to our team           07:43 PM, 04th Apr                   krishan           
         we request you to allow us some time we will update you by an email.           07:43 PM, 04th Apr                     sally                    Ok i ll wait thanks alot           07:44 PM, 04th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:47 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2352405