Subject: RE: Refund Issue - 8250500724
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 2 May 2021 14:04:37 +0000

Hi Apoorv,

Will check and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, May 1, 2021 4:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Refund Issue - 8250500724
Importance: High

External email sender, please take precaution.
Hi Jessie,

With reference to the order number: 8250500724

Customer was contacting regarding refund for the items he has returned. As per warehouse they processed the RMA however, as we can see this is another case where the refund under RMA has been processed to My Credits and PG value both.

Customer has already used My Credits and placed order as well. Please look into this and advise further.

Thank you for your help!

Regards,
Apoorv
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