Subject: Re: Store complaint 2399022
From: Apoorv Joshi <[email-masked]>
To: Splash BJC <[email-masked]>
Cc: Umar Siddiqui <[email-masked]>, Thushara Indika <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, leizel sanchez <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, escalations dxbteam <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>
Date: Sat, 1 May 2021 07:39:08 -0700 (MST)

Dear Travis, 

Thank you for sharing with us update regarding this store complaint. 

Can you please arrange contact for this customer and resolve this with her. Customer details are as follows: 

Name - Dinusha Rathnayake 
phone number 0562993642. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Splash BJC" <[email-masked]> 
To: "Umar Siddiqui" <[email-masked]>, "Thushara Indika" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "leizel sanchez" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Vibhay Kumar Sharma" <[email-masked]> 
Sent: Saturday, April 24, 2021 1:11:44 PM 
Subject: Re: Store complaint 2399022 

Dear Sir, 

Customer had entered the store at 8:25am she came under the shutter which was 3/4 wat down and spent 5 min in the store as I was doing RFID, when I seen her I told her ma’am the store is closed and mall is closed it will open only at 10:00am she told me that she didn’t know, so I explained to her that the mall and shutter is down that means the store is closed and she can come at 10:00am, she kept arguing with me stating that she didn’t know so then I explained to her that ma’am it’s a fine and a problem for the store and police could get involved as she had spent time in the store without knowledge of anyone, then she reacted and called me stupid and an idiot, which is when I told her ma’am please leave the store it’s closed and she after arguing for another 3 minutes then when I went to call mall security she called me an idiot again and didn’t wait for mall security and just went away as fast as she could from the store. 

Thanks and Regards, 
Travis Ignatius 
+971553053968 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Umar Siddiqui <[email-masked]> 
Sent: Saturday, April 24, 2021 11:26:58 AM 
To: Thushara Indika <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Leizel Sanchez <[email-masked]>; Splash BJC <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vibhay Kumar Sharma <[email-masked]> 
Subject: Re: Store complaint 2399022 
Dear Indika, 

After investigating it is found the customer was not ready to leave the store and was arguing with Travis and called him "Stupid" ultimately Travis had to call the mall security after seeing the security the customer ran away from the store. 

Travis request you to please explain the incident in detail. 

Regards, 
Umar Siddiqui 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C43d727c5565748d9b98908d906f2588b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548460221205994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JGcDyaQ3XV7mUXzxCGRVy70eV5odtyxzhYIWZLySbwg%3D&reserved=0 | 
Outlook for Android ] 

From: Thushara Indika <[email-masked]> 
Sent: Tuesday, 20 April 2021, 7:07 pm 
To: Akshay Berry; Manish Kumar; Leizel Sanchez; Umar Siddiqui 
Cc: seeta.seeta; Shakeeb Arsalan; Apoorv Joshi; JUHI GOEL; Escalations Dxbteam; Vibhay Kumar Sharma 
Subject: RE: Store complaint 2399022 

Dear Umar 

Kindly find the below Customer complain received in Online regards to Customer experience and Staff attitude 

Request getting touch with customer and provide the better solution and Experience to the customer 

Waiting for closure action 

Best Regards 

Thushara Indika 

Senior Executive- Compliance 

Board Line: +971 4 5174500 

Direct Line: +971 4 5174824 
Mobile: +971 555065934 

E-mail: [ mailto:[email-masked] | [email-masked] ] 
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C43d727c5565748d9b98908d906f2588b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548460221205994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aRZ8qRiSZQU9eZDQPXR78Q%2FhhcrHovEMevnOqx1nveM%3D&reserved=0 | www.splashfashions.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C43d727c5565748d9b98908d906f2588b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548460221215950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4K48vq5Y2swZNdhlh6P%2F1e%2BKAhvMv2%2FeodBKOI1Fkvc%3D&reserved=0 | www.landmarkgroup.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C43d727c5565748d9b98908d906f2588b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548460221215950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HxyiWSuCubnO52SXI7M1D44106auIQQI8%2BAcy5bo9ao%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C43d727c5565748d9b98908d906f2588b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637548460221225904%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WYjrUDXrMBlF%2FXAH84KkJSx9Ez%2FAhlFFAhV%2FRpjUEP0%3D&reserved=0 ] 

From: Akshay Berry <[email-masked]> 
Sent: Tuesday, April 20, 2021 5:11 PM 
To: Manish Kumar <[email-masked]>; Leizel Sanchez <[email-masked]>; Thushara Indika <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Store complaint 2399022 

Looping [ mailto:[email-masked] | 
@Leizel Sanchez ] [ mailto:[email-masked] | 
@Thushara Indika ] , 

Please look into the store complaint for Splash Burjuman. 

Kindly update once resolved so the team can close it from our end. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 20, 2021 4:31 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Store complaint 2399022 

External email sender, please take precaution. 

Hi Team, 

Kindly look into the below store complaint. 

Regards, 

Manish 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 20, 2021 2:31:13 PM 
Subject: Store complaint 2399022 

Hi Team, 

The customer entered Splash store in Burjuman mall at 8.20 AM and was not aware about store timing that the store is opening at 10am. 

As soon as he entered store, manager who claimed his name is Travis was sounding rude and he said "how did you enter my store? You don't know opening time is 10am". I told him I was not aware about opening time and he was keep on shouting at me. Then he obeyed and about to leave store and he said " I will call police and inform that you are a thief entered my store". I asked him what did I took you to claim so. He was keep on shouting and behaving rude way. 

As per the customer, Being a store manager of a retail store, he doesn't have any discipline how to behave with a lady customer. Also he was threatening that he will call police and claimed I came for a theft activity which he didn't have any proof despite I was ready to leave store. Highly appreciate if you can take action on this case. 

Incident happened today morning 14/04/2021 between 8.25am - 8.30am 

Location - Splash store - Burjuman Mall 

Staff Name - Travis (store manager) 

Complained by - Dinusha Rathnayake 

phone number 0562993642. 

Thank You, 

Dinusha 

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