Subject: New Reply Received - Order 6293262603
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 13:53:05 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order 6293262603  Ticket comment <div>Very unprofessional way till now no one called me to get the item and very uncooperative hotline <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Tuesday, April 13, 2021, 9:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Sarah,<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We can see that a return request has already been created for the item on 12 April, 2021 and our courier team will contact you in 2 - 5 working days for the collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2380725