Subject: Refund Issue - 8250500724
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 1 May 2021 05:33:23 -0700 (MST)

Hi Jessie, 

With reference to the order number: 8250500724 

Customer was contacting regarding refund for the items he has returned. As per warehouse they processed the RMA however, as we can see this is another case where the refund under RMA has been processed to My Credits and PG value both. 

Customer has already used My Credits and placed order as well. Please look into this and advise further. 

Thank you for your help! 

Regards, 
Apoorv