Subject: New Reply Received - need escalation // Urgent
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 03:32:09 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  need escalation // Urgent  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Sorry for the delay </div>
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Order number 7419971291</div>
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Please reopen the case </div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 21, 2021 8:20 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> need escalation // Urgent
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2411812</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Juhi Goel : </div>
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<div dir="ltr">Hi Zahraa,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused however, we request you to please share your order number with us for which you are seeking refund for, so that we can assist you accordingly with this.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
<br>
Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2411812