Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 08:40:31 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear max,<div dir="auto">Any update on this? As you mentioned it will be refunded within 3 week but now almost one month.</div>
<div dir="auto"><br></div>
<div dir="auto">Waiting for your prompt action and soonest response. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Shaik Chand Pasha.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Apr 28, 2021, 5:04 PM Chand Pasha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear max,<div dir="auto">Still I didn't receive my money could you please look into this matter and close as soon as possible. </div>
<div dir="auto"><br></div>
<div dir="auto">I'm looking forward to here from you.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Shaik Chand pasha</div>
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<div dir="ltr" class="gmail_attr">On Sat, Apr 3, 2021, 9:47 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Shaik,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We are truly sorry for the inconvenience you had regarding your refund.<br><br>Regarding the order: 6290604692 Please note that the refund has been processed successfully from our side for the amount SAR51.00, however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2342289