Subject: New Reply Received - Received broken products.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 19:21:02 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Received broken products.  Ticket comment <div>Are you guys fucking dumb ? I went all the way to city center to get these 2 broken pieces changed or refunded and now they are saying they cannot accept in the city center branch. You should fuckinh mention it in the email that which branches dont accept refund!!!! This is the most worst customer service i have ever dealt with. Now you send the items to my house! I am not going anywhere else to get these changed.<br><br>
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<div>On 28 Apr 2021, at 6:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Sidra,<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We would like to inform you that we can accept a return and refund at our store, and you need to have only price tags and the item should be wrapped in a clean bag and then we can go ahead with the process of refund.</div>
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<div dir="ltr">Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2456210