Subject: Re: Deactivate voucher 7448101730
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 28 Apr 2021 07:05:25 -0700 (MST)

Hi Team, 

Please assist to get an approval to cancel the voucher. Customer's order was cancelled and he is refunded in the form of RV. The same has been shared with customer along with return policy however, customer keep on insisting that when his order was cancelled he received a message that the refund will be processed to the original mode of payment. The payment mode in his order is Benefit. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, April 14, 2021 10:39:16 AM 
Subject: Deactivate voucher 7448101730 

Hi Team, 

Order No. 7448101730 

Voucher Code : 8934321260513-02938-94622 

Amount : BHD 4.65 

Kindly deactivate the voucher as the customer wants the refund in his bank account. 

Thanks for your help! 

Regards, 
Juhi