Subject: New Reply Received - SR on Order# 6293114373
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 13:13:24 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  SR on Order# 6293114373  Ticket comment <div dir="ltr">Please provide the transaction reference number of the refund processed to check with the bank.<div><br></div>
<div>Regards,</div>
<div>Muneeb</div>
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<div>On Wed, Apr 28, 2021 at 12:35 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Muneeb,<br><br>We apologise for taking longer than usual.</div>
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<div dir="ltr">​As we see here you have returned the item on the store.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Regarding the order: 6293114373 Please note that the refund has been processed successfully from our side for the amount (SAR 215.90 and SAR 64.00 ), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2400591