Subject: Re: call back #2341411 ​
From: JUHI GOEL <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 28 Apr 2021 05:35:06 -0700 (MST)

Hi Team, 

Any Update ? 

From: "JUHI GOEL" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, April 22, 2021 2:51:38 PM 
Subject: Re: call back #2341411 ​ 

Hi Team, 

The customer is still not happy and asking for exchange or refund for the item. Also she want some one to call her from the management as store manager could not satisfy her queries. 

Regards, 
Juhi 

From: "JUHI GOEL" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 17 April, 2021 16:16:42 
Subject: Re: call back #2341411 ​ 

Hi Team, 

The customer is still not happy and asking for exchange or refund for the item. 

Regards, 
Juhi 

From: "Thushara Indika" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Leizel Sanchez" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Tuesday, 13 April, 2021 16:33:03 
Subject: RE: call back #2341411 ​ 

Dear [ mailto:[email-masked] | 
@Manish Kumar ] / [ mailto:[email-masked] | 
@Akshay Berry ] 

This issue has been closed with customer and delivery is already provided 

Best Regards 

Thushara Indika 

Senior Executive- Compliance 

Board Line: +971 4 5174500 

Direct Line: +971 4 5174824 
Mobile: +971 555065934 

E-mail: [ mailto:[email-masked] | [email-masked] ] 
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE 
[ http://www.splashfashions.com/ | www.splashfashions.com ] | [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

[ https://www.facebook.com/splashfashions ] [ https://www.instagram.com/splashfashions ] 

From: Manish Kumar <[email-masked]> 
Sent: Tuesday, April 13, 2021 2:33 PM 
To: Akshay Berry <[email-masked]> 
Cc: Leizel Sanchez <[email-masked]>; Thushara Indika <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: call back #2341411 ​ 

External email sender, please take precaution. 

Hi Akshay, 

Please check if there is any update on the below issue issue. 

Thank you for your help. 

Regards, 

Manish 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Leizel Sanchez" < [ mailto:[email-masked] | [email-masked] ] >, "Thushara Indika" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 4, 2021 9:27:47 PM 
Subject: RE: call back #2341411 ​ 

Looping [ mailto:[email-masked] | 
@Leizel Sanchez ] [ mailto:[email-masked] | 
@Thushara Indika ] , 

Please assist in the below store complaint. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 4, 2021 4:04 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: call back #2341411 ​ 

External email sender, please take precaution. 

Hi Preeti, 

Kindly arrange a call for the below customer on +971544478505 and assist us to close below concern. 

Thank you for your help. 

Regards, 

Manish 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 3, 2021 7:48:38 AM 
Subject: call back #2341411 ​ 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2341411&data=04%7C01%7CThushara.Indika%40landmarkgroup.com%7Ce33d161aaab64936609408d8fe679241%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539068096894273%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=r5amfqdsqBX6MwLL725OYOsdn9iRV13OOuF1hNrx5Ss%3D&reserved=0 | #2341411 ] ​ 

Hi Team, 

The customer purchased 3 trousers from splash burjuman store on 30/03/21 and asked for alteration 31/03/31. 

When she cross checked post alteration date, she was being told that by mistake they have sent the trouser to the warehouse. 

The customer wants a call back to be arranged, her contact number is +971544478505. 

Kindly arrange a call back. 

Regards, 

Juhi 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com