Subject: Re: Late delivery to warehouse 6265271302
From: JUHI GOEL <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 28 Apr 2021 03:06:12 -0700 (MST)

Hi Team, 

Any Update ? 

From: "Abdulrahman Mohamad (SA)" <[email-masked]> 
To: "ArishLaila" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Youssef Amr" <[email-masked]> 
Sent: Wednesday, April 21, 2021 1:04:48 PM 
Subject: RE: Late delivery to warehouse 6265271302 

Dear Arish, 

Please allow me to check with our team and get back to you. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: ArishLaila <[email-masked]> 
Sent: Wednesday, April 21, 2021 10:16 AM 
To: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Ahmad Alawneh <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Subject: RE: Late delivery to warehouse 6265271302 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Dear Abdul Rahman – Update below RVP status on urgent . why its not return to Landmark ? 

Order ID: 6265271302 

Tracking ID:46407199716 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 20, 2021 8:04 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late delivery to warehouse 6265271302 
Importance: High 

[ mailto:[email-masked] | @ArishLaila ] 

Can you please help us check the return for this order? 

Child ticket 2361294 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 20, 2021 12:25 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late delivery to warehouse 6265271302 

External email sender, please take precaution. 

Hi Team, 

Kindly advise to close the below case as per the customer the item has already been collected and he had not received any return receipt however as per the aramex team "No shipment was collected from the customer it was a wrong update on the website" 

Order Date : Jan 18, 2021 

Order ID: 6265271302 

Tracking ID:46407199716 

Return amount: SAR 156.60 

Concept: Centrepoint 

RMA status is pick up complete hence assist us to get the return and refund processed. 

Thank you for your help. 

Regards, 

Manish 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 3:00:01 PM 
Subject: Late delivery to warehouse 6265271302 

Hi Team, 

Problem Statement: Late delivery to warehouse 

Order Date : Jan 18, 2021 

Order ID: 6265271302 

Tracking ID:46407199716 

Assistance Required: Need urgent delivery ( warehouse ) 

As per the aramex team the update was by mistake and they did not collect any shipment however the customer is saying that he has returned the items. 

Please return the order on priority and refund. 

Regards, 

Juhi. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]