Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Apr 2021 09:38:20 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="ltr">
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">Dear </span>Muhammad<span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">,</span>
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<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)"> </span></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">Greetings from Shukran.</span></div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">Your email address and mobile number are updated successfully</span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small"> in your Shukran account.</span>
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<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)"> </span></div>
<div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">As per our records, y<span style="font-family:Arial,Helvetica,sans-serif;font-size:small">ou have already linked your Shukran card no.</span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small"><b>1800 0002 3594 6158</b></span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small"> with an online store account on </span>02/04/2018<span style="font-size:11pt">,</span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small"> therefore, you will not be able </span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small">to</span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small"> </span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small">link</span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small"> it again with another account.</span>
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<div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">If you want to use a different online shopping account, kindly refer to the online store customer service on 8006927 or by email '<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>' in order to delink the current linked account.</div>
<div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><br></div>
<div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">If you do not remember which online shopping account ID your card is currently linked to, please let us know so that we can check with the technical team.</div>
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<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">We wish you a pleasant day.</div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">This email has been recorded in our system with Service Request No. </span><span style="font-family:Arial,Helvetica,sans-serif;font-size:small">1-74161805736</span>
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<span style="color:rgb(80,0,80)"><div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)"> </span></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">Regards,</span></div>
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<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">Member Services</span></b></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">Shukran Rewards Programme</span></b></div>
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<a href="http://www.shukran.com/" target="_blank" style="color:blue" rel="noreferrer"><b><span style="font-size:10pt;font-family:Arial,sans-serif">www.shukran.com</span></b></a><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(64,64,64)">  </span></b>
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<div class="MsoNormal" style='margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:"Times New Roman",serif'><a href="http://www.facebook.com/shukran" target="_blank" style="color:blue" rel="noreferrer"><b><span style="font-size:10pt;font-family:Arial,sans-serif">www.facebook.com/shukran</span></b></a></div></span>
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<br>There is a new comment in the ticket submitted by Muhammad Rehan Ul Haq to HelpCPAE</div>
<br> Comment added by : Muhammad Rehan Ul Haq<br><br>Comment Content: <br><div id="gmail-m_7751727121756940992ymail_android_signature">Dear Concern,</div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619434814759"><br></div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619434815189">Refer to below mail from CP support team, kindly update my mobile, email as per below details and link my Shukran card to my Account.</div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619434893915"><br></div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619434894581">Mobile # 055-4160868</div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619434912815">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
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<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619435008247"><br></div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619435008477">Thank you for your support,</div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619435020698"><br></div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619435021132">With regards,</div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619435026508">Muhammad </div>
<div id="gmail-m_7751727121756940992yMail_cursorElementTracker_1619435044041"><br></div> <br> <blockquote style="margin:0px 0px 20px"> <div style="font-family:Roboto,sans-serif;color:rgb(109,0,246)"> <div></div>
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<div>On Mon, 26 Apr 2021 at 11:00, Centrepoint</div>
<div>&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>  <div style="padding:10px 0px 0px 20px;margin:10px 0px 0px;border-left:1px solid rgb(109,0,246)"> <div id="gmail-m_7751727121756940992yiv6179023063"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Muhammad,<br><br>Thank you for getting in touch with us.<br><br>We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.<br><br>Your Shukran card has been delinked for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.</div>
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<br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br><br><br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2449565