Subject: New Reply Received - Order 8251642824
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 15:02:11 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order 8251642824   Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
On my above order, the below item when I opened it, there was no liquid and very dry:</div>
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<span style="box-sizing: border-box; margin: 0px; font-family: Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 600; line-height: 24px; text-align: -webkit-left; color: rgb(61, 70, 72)"><strong style="box-sizing: border-box">LIFESTYLE<span> </span></strong></span><br style="box-sizing: border-box; caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Helvetica, Arial, sans-serif; font-size: 13px; text-align: -webkit-left">
<strong style="box-sizing: border-box; caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Helvetica, Arial, sans-serif; font-size: 13px; text-align: -webkit-left">Catrice Cosmetics Eyeconista Lash Millionizer Volume Mascara<span> </span></strong><br style="box-sizing: border-box; caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Helvetica, Arial, sans-serif; font-size: 13px; text-align: -webkit-left">
<span style="box-sizing: border-box; margin: 0px; font-family: Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 300; line-height: 22px; text-align: -webkit-left; color: rgb(61, 70, 72)">Color: 010 Eye Want It All</span><span style="caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Helvetica, Arial, sans-serif; font-size: 13px; text-align: -webkit-left; background-color: rgb(255, 255, 255); display: inline !important"><span> </span></span><br>
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<div><span style="caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Helvetica, Arial, sans-serif; font-size: 13px; text-align: -webkit-left; background-color: rgb(255, 255, 255); display: inline !important"><span>Kindly can you check on this.
 Thankyou.</span></span></div>
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<td style="WIDTH: 463px"> <font color="#808080"><font><font style="font-family:Verdana;font-size:10pt;color:#3F3F3F;font-weight:bold">Merissa Mascarenhas</font></font><br>
<font color="#3f3f3f">| </font><font style="font-family:Verdana;font-size:8pt;color:#3F3F3F">Secretary - 2</font><font color="#262626"><font color="#3f3f3f"> |</font><br>
<font color="#808080">| </font></font><font style="font-family:Verdana;font-size:8pt;color:#808080">Naphtha / Mogas / LPG Sales</font><font color="#808080"> |</font></font><span lang="EN-GB" style="FONT-FAMILY: 'Verdana'; COLOR: gray"><font color="#808080"><br>
</font></span><font color="#808080"><font>|Email: </font><span style="font-family:Verdana;font-size:8pt;color:#808080"><a href="mailto:[email-masked]" title="Click to send email to Merissa Mascarenhas" target="" style="font-family:Verdana;font-size:8pt;color:#808080" rel="noreferrer"><span style="font-family:Verdana; font-size:8pt; color:#808080">[email-masked]</span></a></span><font color="#808080"> | Web:
</font><span style="font-family:Verdana;font-size:8pt;color:#808080"><a href="https://www.kpc.com.kw" title="" target="" style="font-family:Verdana;font-size:8pt;color:#808080" rel="noreferrer"><span style="font-family:Verdana; font-size:8pt; color:#808080">www.kpc.com.kw</span></a></span><font><font><font color="#808080"> |</font><br>
</font></font></font><font color="#808080"><font><font>|Tel:
</font><font style="font-family:Verdana">+965 2381 4254</font><font> | Fax:
</font><font style="font-family:Verdana">+965 2381 4177</font><font> |Mobile:
</font><font> | <br>
|<span lang="EN-GB" style="COLOR: gray">P.O Box: 26565 | Safat | Postal Code 13126 | Kuwait</span><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: gray">
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<td> <a href="http://" target="" rel="noreferrer"><img width="90" height="140" style="border: 0px Solid " src="https://www.kpc.com.kw/PublishingImages/signature/kpcside-2.png"></a>
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<td> <a href="http://" target="" rel="noreferrer"><img width="102" height="40" style="border: 0px Solid " src="https://www.kpc.com.kw/PublishingImages/signature/kpcside-3.png"></a>
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<td> <a href="http://" target="" rel="noreferrer"><img width="396" height="44" style="border: 0px Solid " src="https://www.kpc.com.kw/PublishingImages/signature/kpcside-4.png"></a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Merissa Mascarenhas &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 26, 2021 1:12 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2412966] - Order 8251642824
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<div style='font-family:"segoe ui westeuropean","segoe ui",helvetica,arial,sans-serif; font-size:12pt; color:rgb(0,0,0)'>
So if I have purchased two REVLON lipsticks of the same brand I’m eligibile for the buy two get one free offer. I didn’t get the free lipstick.</div>
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<table cellspacing="0" cellpadding="0" width="100%" border="0">
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<td style="width:146px"> <img width="139" height="120" style="border:0px Solid" src="https://www.kpc.com.kw/PublishingImages/signature/KPC-Sub.png">
</td>
<td style="width:463px"> <font color="#808080"><font><font style="font-family:Verdana; font-size:10pt; color:#3F3F3F; font-weight:bold">Merissa Mascarenhas</font></font><br>
<font color="#3f3f3f">| </font><font style="font-family:Verdana; font-size:8pt; color:#3F3F3F">Secretary - 2</font><font color="#262626"><font color="#3f3f3f"> |</font><br>
<font color="#808080">| </font></font><font style="font-family:Verdana; font-size:8pt; color:#808080">Naphtha / Mogas / LPG Sales</font><font color="#808080"> |</font></font><span lang="EN-GB" style="font-family:'Verdana'; color:gray"><font color="#808080"><br>
</font></span><font color="#808080"><font>|Email: </font><span style="font-family:Verdana; font-size:8pt; color:#808080"><a href="mailto:[email-masked]" title="Click to send email to Merissa Mascarenhas" target="" style="font-family:Verdana; font-size:8pt; color:#808080" rel="noreferrer"><span style="font-family:Verdana; font-size:8pt; color:#808080">[email-masked]</span></a></span><font color="#808080"> | Web:
</font><span style="font-family:Verdana; font-size:8pt; color:#808080"><a href="https://www.kpc.com.kw" title="" target="" style="font-family:Verdana; font-size:8pt; color:#808080" rel="noreferrer"><span style="font-family:Verdana; font-size:8pt; color:#808080">www.kpc.com.kw</span></a></span><font><font><font color="#808080"> |</font><br>
</font></font></font><font color="#808080"><font><font>|Tel:
</font><font style="font-family:Verdana">+965 2381 4254</font><font> | Fax:
</font><font style="font-family:Verdana">+965 2381 4177</font><font> |Mobile:
</font><font> | <br>
|<span lang="EN-GB" style="color:gray">P.O Box: 26565 | Safat | Postal Code 13126 | Kuwait</span><span lang="EN-GB" style="font-size:10pt; font-family:'Arial','sans-serif'; color:gray">
</span></font></font></font><span lang="EN-GB" style="font-family:'Verdana'; color:gray"><font color="#808080">|</font></span>
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<td> <a href="http://" target="" rel="noreferrer"><img width="90" height="140" style="border:0px Solid" src="https://www.kpc.com.kw/PublishingImages/signature/kpcside-2.png"></a>
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<td> <a href="http://" target="" rel="noreferrer"><img width="102" height="40" style="border:0px Solid" src="https://www.kpc.com.kw/PublishingImages/signature/kpcside-3.png"></a>
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<td> <a href="http://" target="" rel="noreferrer"><img width="396" height="44" style="border:0px Solid" src="https://www.kpc.com.kw/PublishingImages/signature/kpcside-4.png"></a>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 26, 2021 12:04 PM<br>
<b>To:</b> Merissa Mascarenhas &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2412966] - Order 8251642824</font>
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<div dir="ltr">Hi Merissa,<br>
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Thank you for your response.</div>
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<div dir="ltr">​We would like to inform you that Buy two get One free is valid for same kind of items which means with two lipsticks you will get lipstick free and with two eyeliners you will get one eye liner free.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2412966