Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 12:52:19 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div dir="ltr">
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<div>No response from the store, as I said previously, if my problem not resolved with 3 days (now balance is 2 days) I will raise a complaint to uae customer consumer protection department</div>
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<div dir="ltr">So stop apologizing without resolving and start acting to believe that you are sorry</div>
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<div style="direction: ltr">Regards,</div>
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<div style="direction: ltr">Ahmad Hommayda</div>
<div style="direction: ltr">+971 55 2 906 906</div>
<div style="direction: ltr; text-align: left" dir="auto">[email-masked]</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 26, 2021 14:11<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#2397205] - Re: We’ve received your return request.
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<div dir="ltr">Hi Ahmad,<br>
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We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.</div>
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<div dir="ltr">We would like to inform you that we do not have exchange policy, If any item is wrong or damaged or have any kind of issue it is only returned and refund.</div>
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<div dir="ltr">We request you to either contact the same person as here we have not received any item as yet.</div>
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<div dir="ltr">If you still do not receive any response and he makes sure he has taken the item please reach out back to us so that we can ask our store team and check the scenario.</div>
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<div dir="ltr">​Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2397205