Subject: New Reply Received - Re: Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 14:55:04 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Yes please create the return request and advise me back how many days I have to do the return to the shop. <div dir="auto"><br></div>
<div dir="auto">They will not ask me for a receipt? </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 25, 2021, 7:50 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Kinda,<br><br>Thank you for your prompt response.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>We would request you to kindly confirm us so that we can create the return request for the wrong item.</div>
<div dir="ltr">​</div>
<div dir="ltr">We look forward to hearing from you.</div>
<div dir="ltr">​</div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2448118