Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 12:31:30 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  escalation  Ticket comment <div style='font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0)'>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> 25 April 2021 7:10 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2409950] - escalation
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<div dir="ltr">Hi Iftekhar,<br>
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We sincerely apologise for any inconvenience caused to you.<br>
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With the reference to the order ID: 6290318294, we sincerely apologise for the delay in collection of your return request, we have created a new return request at this time to avoid further delays o 23rd Apr, 2021, You must have received an email notification
 on [email-masked] from us containing a link. We request you to please click on that link and fill your address and contact details.<br>
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Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.</div>
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<div dir="ltr">As it was a store pick up we need to have the pickup location via that link only.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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Your Friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2409950