Subject: Re: C&C Delay/DED complaint - 9639888035
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sat, 24 Apr 2021 20:16:19 -0700 (MST)

From: "jessie caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Max Ajman" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "MBS" <[email-masked]> 
Sent: Tuesday, April 13, 2021 7:15:49 PM 
Subject: RE: C&C Delay/DED complaint - 9639888035 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Currently checking with store team. 

[ mailto:[email-masked] | @Akshay Berry ] can you please follow up on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, April 13, 2021 5:03 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Max Ajman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; MBS Abdo. Al Kmali <[email-masked]> 
Subject: C&C Delay/DED complaint - 9639888035 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9639888035 

Store Code: Max - 60316 

Order placed on March 5, 2021 and the status is still showing ready to ship. Kindly assist to check this with the store on priority if they can handover the order to the customer and if not, to refund the customer as customer has already raised this with DED, attaching the letter customer has shared from DED as well. 

Please look into this. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 13, 2021 6:19:56 PM 
Subject: DED complaint - 9639888035 

Hi Team, 

With regards to Order ID 9639888035, Store ID Max60316, the order was placed on Mar 05 and the status of the order is still 'Ready to Shipped'. 

The customer has complained to DED for the same and the attached is the solution letter we have received from the customer. 

Kindly assist. 

Regards, 

Nikhil. 

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