Subject: New Reply Received - complaint Number : 2167506 on 28-Feb-21 still no action
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Apr 2021 14:31:51 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  complaint Number : 2167506 on 28-Feb-21 still no action  Ticket comment <div dir="ltr">Dear Centrepoint Team,<div><br></div>
<div>Greetings,</div>
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<div>Further to the below trailing emails, I just wanted to know whether <b>CENTERPOINT takes 55 Days</b> in tracing and cross checking one simple transaction.</div>
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<div>From the date on which my complain which was registered on 28-FEB till now, i have spoken with many of call center representatives from your service center team and also chatted with many of your online customer care representatives all i get is some pacifying reply that either they are verifying the documents / evidences which i have submitted on 6-March-2021 or they have send the reminder email to the  finance department for reimbursement to my account <b>but till now no action has been taken.</b>
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<div><b>Its just surprising that you can manage so many transactions online but does not take any action for the reimbursement transaction.</b></div>
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<div>Regards</div>
<div>Ibrahim Khaleel</div>
<div>053-477-4853</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Apr 21, 2021 at 2:24 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Ibrahim,<br><br>We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.<br><br>We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2191033