Subject: Re: Store complaint 2399022
From: Umar Siddiqui <[email-masked]>
To: Thushara Indika <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Leizel Sanchez <[email-masked]>, Splash BJC <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>
Date: Sat, 24 Apr 2021 07:26:58 +0000

Dear Indika,

After investigating it is found the customer was not ready to leave the store and was arguing with Travis and called him "Stupid" ultimately Travis had to call the mall security after seeing the security the customer ran away from the store.

Travis request you to please explain the incident in detail.

Regards,
Umar Siddiqui

Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________
From: Thushara Indika <[email-masked]>
Sent: Tuesday, 20 April 2021, 7:07 pm
To: Akshay Berry; Manish Kumar; Leizel Sanchez; Umar Siddiqui
Cc: seeta.seeta; Shakeeb Arsalan; Apoorv Joshi; JUHI GOEL; Escalations Dxbteam; Vibhay Kumar Sharma
Subject: RE: Store complaint 2399022

Dear Umar
Kindly find the below Customer complain received in Online regards to Customer experience and Staff attitude

Request getting touch with customer and provide the better solution and Experience to the customer

Waiting for closure action

Best Regards
Thushara Indika
Senior Executive- Compliance
[signature_1743436420]
Board Line: +971 4 5174500
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E-mail: [email-masked]<mailto:[email-masked]>
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www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CUmar.Siddiqui%40landmarkgroup.com%7Ca7431604b4894030174208d9040df4ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637545280269532306%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TxHEoJ614SQe3zOkL9HNxFrgw%2FJnlz%2FdgpQrXbGQCzw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CUmar.Siddiqui%40landmarkgroup.com%7Ca7431604b4894030174208d9040df4ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637545280269532306%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fnYkIu4BbgzjUjfF%2BILP8zRFgMWF2WI56j5FRJDE9TE%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CUmar.Siddiqui%40landmarkgroup.com%7Ca7431604b4894030174208d9040df4ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637545280269542261%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=d2qFkJQv5z2YEQL6LLNLITi6wb0RDJex%2FcPyq5zmB%2BQ%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CUmar.Siddiqui%40landmarkgroup.com%7Ca7431604b4894030174208d9040df4ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637545280269542261%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AKQ4vzKrZkPrZG9bfx1Z%2FJVxYZST6C87255PL1ssk5o%3D&reserved=0>   

From: Akshay Berry <[email-masked]>
Sent: Tuesday, April 20, 2021 5:11 PM
To: Manish Kumar <[email-masked]>; Leizel Sanchez <[email-masked]>; Thushara Indika <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Store complaint 2399022

Looping @Leizel Sanchez<mailto:[email-masked]> @Thushara Indika<mailto:[email-masked]>,

Please look into the store complaint for Splash Burjuman.

Kindly update once resolved so the team can close it from our end.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 20, 2021 4:31 PM
To: [email-masked]<mailto:[email-masked]>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complaint 2399022

External email sender, please take precaution.
Hi Team,

Kindly look into the below store complaint.

Regards,
Manish

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 20, 2021 2:31:13 PM
Subject: Store complaint 2399022

Hi Team,

The customer entered Splash store in Burjuman mall at 8.20 AM and was not aware about store timing that the store is opening at 10am.

As soon as he entered store, manager who claimed his name is Travis was sounding rude and he said "how did you enter my store? You don't know opening time is 10am". I told him I was not aware about opening time and he was keep on shouting at me. Then he obeyed and about to leave store and he said " I will call police and inform that you are a thief entered my store". I asked him what did I took you to claim so. He was keep on shouting and behaving rude way.

As per the customer, Being a store manager of a retail store, he doesn't have any discipline how to behave with a lady customer. Also he was threatening that he will call police and claimed I came for a theft activity which he didn't have any proof despite I was ready to leave store. Highly appreciate if you can take action on this case.

Incident happened today morning 14/04/2021 between 8.25am - 8.30am
Location - Splash store - Burjuman Mall
Staff Name - Travis (store manager)
Complained by - Dinusha Rathnayake
phone number 0562993642.

Thank You,
Dinusha

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