Subject: Re: Product Information #2190283
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Jaquiline Guzman <[email-masked]>, Babyshop Home Delivery <[email-masked]>, sachin maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Thu, 22 Apr 2021 02:22:03 -0700 (MST)

Hi Jessie, 

Customer is saying he does not have receipt, COD number or anything as the purchase is from 2020. We have asked him to share the contact number again as he did not share the same. Will update the details here once he replies. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Jaquiline Guzman" <[email-masked]>, "Babyshop Home Delivery" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "JUHI GOEL" <[email-masked]> 
Sent: Tuesday, April 20, 2021 12:05:23 PM 
Subject: RE: Product Information #2190283 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@seeta.seeta ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Please provide the details for this ticket asap. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jaquiline Guzman <[email-masked]> 
Sent: Tuesday, April 20, 2021 9:55 AM 
To: Babyshop Home Delivery <[email-masked]>; Sachin Maheshwari <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: RE: Product Information #2190283 

Also the customer name and contact number 

Regards, 

Jaquiline de Guzman 

Telephone: +971 4 517 5402 

Mobile: +971507133203 

[ mailto:[email-masked] | [email-masked] ] 

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From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 20, 2021 9:36 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jaquiline Guzman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product Information #2190283 

Hi Jessie, 

Can you please share with us Customer COD number so it will easy to understand what actually happened. 

Pankaj Giri | Rajesh Lama 

Babyshop | COD Operations – Non Home | 

P.O. Box 17155 | Dubai, United Arab Emirates | 

Direct : +9714 809 4839 | Mobile : +971564772613 | +971543097510 | +971544764797 | 

E-mail: [ mailto:[email-masked] | [email-masked] ] | www.landmarkgroup.com | 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 7:30 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jaquiline Guzman < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product Information #2190283 

Hi [ mailto:[email-masked] | 
@Jaquiline Guzman ] , [ mailto:[email-masked] | 
@Babyshop Home Delivery ] , 

Team can you pls check for below mentioned case from MOE store. 

Regards, 

Sachin 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 6:41 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product Information #2190283 

[ mailto:[email-masked] | @Sachin Maheshwari ] 

Can you help us on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 11:15 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Product Information #2190283 

External email sender, please take precaution. 

Hi Team, 

Can you assist on the below issue. 
concept is babyshop 

Regards 
Shakeeb 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 8 April, 2021 13:35:07 
Subject: Product Information #2190283 

Please take a look at ticket #2190283 

Hi Team, 

The customer bought a delta 3-1 crib from your MOE store. The instructions say it can be configured with a guard rail which she wants to do but she doesn’t remember the item coming with a guard rail. Is this sold separately? 

Kindly assist us so that we can inform the customer that she can get it from the store. 

Regards, 

Juhi 

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