Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 07:14:33 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">A week later after refund and monthly later for refund collection. When do I get my money?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 15 Apr 2021 at 5:28 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Minyoso,<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We apologize for the inconvenience that has happened.<br><br>Regarding the order: 9632689556 Please note that the refund has been processed successfully from our side for the amount (AED 104.40), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2164140