Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 06:26:46 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="ltr">Dear Team,<div>We have not received the payment back to our account for this order.</div>
<div>Please update whether its processed or not.</div>
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<div>On Mon, Apr 12, 2021 at 1:48 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Arya,<br><br>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that the item was not in a good condition to be sold and they were the last of their stock hence we took them out of your order.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the order was cancelled and you received a notification regarding the same items.<br><br>Our delivery partner will call you before delivering these items.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2389485