Subject: Re: RE: Refund needed 9636188553
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 17:42:15 +0000

Dear Jessie,     We have published the status, below is the payload for your reference  {   "customer_shipment_id": "SD001190135",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2021-03-15 15:19:00",   "entry_type": "Hybris",   "order_id": "9636188553",   "chargeable_weight": "",   "scac": "SHI",   "seller_organization_code": "LMG_UAE",   "ship_node": "9999000",   "tracking_id": "SD001190135",   "reference_number": "SD001190135" }     {"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b30312020d03a7f6005414321"}}      As of now, we are proceeding with the ticket # 211316 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.     An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye   Call: +91 70-6595-6595  || www.getfareye.com                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 21 Apr at  2:46 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:

 Hi Team, 
   
 Please find approval below. 
   
 @Vishwajeet: Thanks! 
   
 Regards, 
 Apoorv 

  

 From: "Vishwajeet Singh" <[email-masked]> To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> Cc: "Jessie Caparas" <[email-masked]>, "FarEye Support" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "JUHI GOEL" <[email-masked]> Sent: Wednesday, April 21, 2021 2:41:56 PM Subject: RE: Refund needed 9636188553 

 

 
 Approved. 

   
   
 Regards, 
 VJ 
 Supply Chain || Landmark Group 
 Landmark Tower, 18th Floor , Dubai Marina 
 UAE M     +971-585429874 
 UAE P      +971-45174259 

 

From: Apoorv Joshi <[email-masked]>  
Sent: Wednesday, April 21, 2021 12:53 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran
 <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Refund needed 9636188553 

   
 
External email sender, please take precaution.

 
 
 Hi Team, 

   

 Please assist on the below, not getting the approval to update status from vishwajeet. 

   

 Thank you for your help! 

   

 Regards, 

 Apoorv 

   

 

 
From:
"FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Manish Kumar" <[email-masked]>,
 "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>,
 "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "JUHI GOEL" <[email-masked]> 
Sent: Wednesday, April 21, 2021 4:51:31 AM 
Subject: Re: RE: Refund needed 9636188553

   

 

 Dear Vishwajeet, 

 
 
 Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business
 day we will proceed with the ticket closure. 

   
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 
 
 Thanks and Regards, 

 
 
 Ayushi Singh, Technical Engineer

 
 
  FarEye-
 Enabling Digital Logistics  

   

 
 Call: +91 7065956595

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

On Tue, 20 Apr at 7:41 AM
, FarEye Support <[email-masked]> wrote:

 

 Dear Vishwajeet, 

 
 Please confirm the requested status change so that we can proceed accordingly. 

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
Thanks and Regards,

   

Anjali Jha 
Technical Engineer | FarEye

 

 

 

 

Call: +91 70-6595-6595

 
 
 ||

www.getfareye.com

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 
 
On Mon, 19 Apr at 8:43 PM
, Apoorv Joshi <[email-masked]> wrote:

 

Dear Vishwajeet,

   
 
 Please provide approval on the below. 

 
 Regards, 

 Apoorv 

 

 

 

 

 
 
211316:211857

 

 

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