Subject: RE: Damaged item / return approval 9618320623
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Wed, 21 Apr 2021 15:11:02 +0000

@Sachin Maheshwari<mailto:[email-masked]>

The customer reported this case way too long and is insisting to return noting that item has not been used at all.

Can we take it back?

Item name: 160595575 - - VICKS Sweet Dreams Humidifier
Item cost: AED 191.00

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, April 21, 2021 6:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Damaged item / return approval 9618320623

External email sender, please take precaution.
Hi Team,

Issue description: The customer has reported that he has not opened at the time of pick up since his kid was sick. He opened the item 3/15/2021 and found this item is damaged.
​
Problem statement - Damaged item
​
Order Number: 9618320623
Order Created: 11/28/2021
Delivery date: 12/4/2021
Concept: BS
​
Item name: 160595575 - - VICKS Sweet Dreams Humidifier
Item cost: AED 191.00

Assistance: Please let us know if we can arrange the return and refund for this item as per the customer the item is in warrant condition.

Regards,
Manish
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