Subject: Damaged item / return approval 9618320623
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Wed, 21 Apr 2021 07:19:01 -0700 (MST)

Hi Team, 

Issue description: The customer has reported that he has not opened at the time of pick up since his kid was sick. He opened the item 3/15/2021 and found this item is damaged. 
​ 
Problem statement - Damaged item 
​ 
Order Number: 9618320623 
Order Created: 11/28/2021 
Delivery date: 12/4/2021 
Concept: BS 
​ 
Item name: 160595575 - - VICKS Sweet Dreams Humidifier 
Item cost: AED 191.00 

Assistance: Please let us know if we can arrange the return and refund for this item as per the customer the item is in warrant condition. 

Regards, 
Manish