Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 14:18:25 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div>Ok thank you.<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Wednesday, April 21, 2021, 11:31 AM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Judith,</div></div>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 160018665 - - Solid Top with Polo Neck and Cap Sleeves was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you SAR 19.00 for them and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.<br><br>Our delivery partner will
  call you before delivering these items.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2429636