Subject: RE: RMA processed however refund not reflecting on Hybris: Order: 9642460352 RMA: 1000664172
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdullah Ahemad <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Wed, 21 Apr 2021 13:46:47 +0000

@Apoorv Joshi<mailto:[email-masked]>

This has been sorted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, April 21, 2021 3:11 PM
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abdullah Ahemad <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: RMA processed however refund not reflecting on Hybris: Order: 9642460352 RMA: 1000664172

External email sender, please take precaution.
Hi Jessie,

Can we please get assistance on this, as per the order 9642460352 RMA: 1000664172 is already processed to PG however, the refund not reflecting on hybris. You already intervened under the following Jira: https://landmark.atlassian.net/browse/REL-139863 and they are advising to check with finance.

Kindly assist on this as customer threatening for Dubai consumer protection now.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abdullah Ahemad" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 10:42:15 AM
Subject: RE: RMA processed however refund  not reflecting on Hybris: Order: 9642460352 RMA: 1000664172

@Manish Kumar<mailto:[email-masked]>

We wont really practice changing mode of refunds as this is a violation to the current SOP.

Have we convinced the customer for my credit?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 17, 2021 12:26 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdullah Ahemad <[email-masked]<mailto:[email-masked]>>
Subject: RMA processed however refund not reflecting on Hybris: Order: 9642460352 RMA: 1000664172

External email sender, please take precaution.
Hi Team,

Please note that as per the Jira team it needs to be checked with finance team, Kindly assist us to get the below refund processed.

https://landmark.atlassian.net/browse/REL-139863<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-139863&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3b845578b2114e9cf01e08d904b6321b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637546002854865593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jMxw4JPpN26LxfzLVCGrcuyPN2JbK%2FcmJA4jWKb1R70%3D&reserved=0>

Case id - 2291272
Order: 9642460352
RMA: 1000664172

Please note that the customer paid through PayPal, However he was refunded to his My credit.

We request you to change the refund mood from My credit to Paypal.

Regards
Manish
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com