Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 11:25:45 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  need escalation  Ticket comment <div>OK...what resolve are you talking about...NO resolve not even hope that you guys are working on it...if your customer dont reply meaning resolve?</div>
<div>What kind of system you have...your chatbot is also waste of time...taking so long to reply and when reply come resolve concern?</div>
<div>Its not about money the customer service that you are pathetic.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, April 21, 2021, 15:20, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv4238854915"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2408570</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Manish Kumar : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Melogen,<br><br>Thank you for contacting us.<br><br>We would be happy to help you. However for us to check and investigate, we would need some more information.<br><br>Please let us know the item names in the order id -  9650314320 about your inquiry so that we can raise a return request for you.<br><br>Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2408570