Subject: RE: Late delivery to warehouse 6265271302
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Tue, 20 Apr 2021 17:03:52 +0000

@ArishLaila<mailto:[email-masked]>

Can you please help us check the return for this order?

Child ticket 2361294

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Tuesday, April 20, 2021 12:25 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: Late delivery to warehouse 6265271302

External email sender, please take precaution.
Hi Team,

Kindly advise to close the below case as per the customer the item has already been collected and he had not received any return receipt however as per the aramex team "No shipment was collected from the customer it was a wrong update on the website"

Order Date : Jan 18, 2021
Order ID: 6265271302
Tracking ID:46407199716

Return amount: SAR 156.60
Concept: Centrepoint

RMA status is pick up complete hence assist us to get the return and refund processed.

Thank you for your help.

Regards,
Manish

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 3:00:01 PM
Subject: Late delivery to warehouse 6265271302

Hi Team,

Problem Statement: Late delivery to warehouse
Order Date : Jan 18, 2021
Order ID: 6265271302
Tracking ID:46407199716
Assistance Required: Need urgent delivery ( warehouse )

As per the aramex team the update was by mistake and they did not collect any shipment however the customer is saying that he has returned the items.

Please return the order on priority and refund.

Regards,
Juhi.

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