Subject: Re: Late delivery to warehouse 6265271302
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Tue, 20 Apr 2021 01:25:28 -0700 (MST)

Hi Team, 

Kindly advise to close the below case as per the customer the item has already been collected and he had not received any return receipt however as per the aramex team "No shipment was collected from the customer it was a wrong update on the website" 

Order Date : Jan 18, 2021 
Order ID: 6265271302 
Tracking ID:46407199716 

Return amount: SAR 156.60 
Concept: Centrepoint 

RMA status is pick up complete hence assist us to get the return and refund processed. 

Thank you for your help. 

Regards, 
Manish 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, April 19, 2021 3:00:01 PM 
Subject: Late delivery to warehouse 6265271302 

Hi Team, 

Problem Statement: Late delivery to warehouse 
Order Date : Jan 18, 2021 
Order ID: 6265271302 
Tracking ID:46407199716 
Assistance Required: Need urgent delivery ( warehouse ) 

As per the aramex team the update was by mistake and they did not collect any shipment however the customer is saying that he has returned the items. 

Please return the order on priority and refund. 

Regards, 
Juhi.