Subject: Re: Refund needed 9636188553
From: Apoorv Joshi <[email-masked]>
To: Vishwajeet Singh <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, FarEye Support <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Mon, 19 Apr 2021 08:13:26 -0700 (MST)

Dear Vishwajeet, 

Please provide approval on the below. 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Monday, April 19, 2021 5:50:35 AM 
Subject: Re: RE: Refund needed 9636188553 

Dear Vishwajeet, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 | https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Ayushi Singh , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

On Sun, 18 Apr at 11:20 AM , FarEye Support <[email-masked]> wrote: 
Dear Vishwajeet, 

We are waiting for your response. Please confirm requested status change so that we can proceed accordingly 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 | https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Anjali Jha 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

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On Fri, 16 Apr at 12:36 PM , FarEye Support <[email-masked]> wrote: 
Dear Vishwajeet, 

Please approve for the requested status update so that we can proceed accordingly. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 | https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Anjali Jha 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Fri, 16 Apr at 12:31 PM , Jessie Caparas <[email-masked]> wrote: 
[ mailto:[email-masked] | @FarEye Support ] 
Can we please publish this order as RTO? 
SD001190135 
Order ID 9636188553 
Time stamp 15/3/2021 at 3:19:00 PM. 
[ mailto:[email-masked] | @Vishwajeet Singh ] for your approval please. 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, April 15, 2021 6:08 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Refund needed 9636188553 
External email sender, please take precaution. 
Hi Jessie, 
As per shipa the order is already returned. Please find attached the time stamp shared with us by Shipa. 
Please look into this and assist to get the order status updated to NDR and refund processed. Case pending from Feb 2021. 
Thank you for your help! 
Regards, 
Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 10, 2021 11:38:46 AM 
Subject: RE: Refund needed 9636188553 
[ mailto:[email-masked] | @Apoorv Joshi ] 
Checking further with SHIPA 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 8, 2021 1:41 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund needed 9636188553 
External email sender, please take precaution. 
Hi Jessie, 
Please check and advise on the below case. Thank you for your help! 
Regards, 
Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 6:28:55 PM 
Subject: Re: Refund needed 9636188553 
Hi Jessie, 
We have raise it to Shipa team twice from FD and we have received the same response both time. 
For reference see the attachment and advise. 
Thank you for your help. 
Regards, 
Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 5:31:42 PM 
Subject: RE: Refund needed 9636188553 
[ mailto:[email-masked] | @Manish Kumar ] 
Have you checked with courier partner SHIPA? 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 1:21 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund needed 9636188553 
External email sender, please take precaution. 
Hi Team, 
As per the Shipa team, the shipment has been returned to the warehouse however it is not reflecting the same on tracking status. 
The agent already escalated to Fareye team to get the order status marked as NDR however as per the response it need to be marked as RTO from the courier team first. 
Kindly assist us on the same. 
Order Date : Feb 17, 2021 
Order ID: 9636188553 
Tracking ID: SD001190135 
Thank you for your help. 
Regards, 
Manish 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 1:43:08 PM 
Subject: Refund needed 9636188553 
Please take a look at ticket #2122707 

Hi Team, 
Problem Statement : No RMA created, however the items are returned back to warehouse as per the courier team. 

Assistance Required: Status Update ( NDR of order needed) 

Order Date : Feb 17, 2021 
Order ID: 9636188553 
Tracking ID: SD001190135 

There is no RMA in hybris however the courier has returned the order already. Kindly update so that we can ask the warehouse for the refund. 

Regards, 
Juhi 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C010622c6e1ac46bb20b508d90017d244%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540924587464189%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=odpToCcRRLBhjOalOlabNUhQhMBva3qJPfb8XnD0KCU%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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