Subject: RE: Refund issue 6281442130
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Mon, 19 Apr 2021 14:54:20 +0000

Go for goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Monday, April 19, 2021 4:50 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: Refund issue 6281442130

External email sender, please take precaution.
Hi Team,

Please advise on the below return and refund.

The customer is claiming the he had already returned the item (163167752 - - Lee Cooper Women's Analog Blue Dial Watch) however the return tracking status shows invalid.

Also note that as per the warehouse we have not received the item.

Item cost: SAR 171.00

Order No. :  6281442130
Order Date: Mar 8, 2021
RMA : 1000653742
AWB : 46416831230

Thank you for your help.

Regards,
Manish

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 4:00:55 PM
Subject: Re: Refund issue 6281442130

Hi Team,

Order No. :  6281442130<callto:6281442130>
Order Date: Mar 8, 2021
RMA : 1000653742<callto:1000653742>
AWB : 46416831230
Item returned : Lee Cooper Women's Analog Blue Dial Watch - LC06625.490

As per the tracking ID it is invalid, however the customer is saying he has returned the item, while confirming with warehouse we received the response that they also have not received it.
The amount of the item is SAR 171.

Kindly check.

Regards,
Juhi

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 April, 2021 16:00:24
Subject: Refund issue 6281442130

Hi Team,

Order No. :  6281442130
Order Date: Mar 8, 2021
RMA : 1000653742
AWB : 46416831230
Item returned : Lee Cooper Women's Analog Blue Dial Watch - LC06625.490

As per the tracking ID it is invalid, however the customer is saying he has returned the item, while confirming with warehouse we received the response that they also have not received it.
The amount of the item is SAR 171.

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