Subject: Re: Refund issue 6281442130
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Mon, 19 Apr 2021 05:50:27 -0700 (MST)

Hi Team, 

Please advise on the below return and refund. 

The customer is claiming the he had already returned the item (163167752 - - Lee Cooper Women's Analog Blue Dial Watch) however the return tracking status shows invalid. 

Also note that as per the warehouse we have not received the item. 

Item cost: SAR 171.00 

Order No. : 6281442130 
Order Date: Mar 8, 2021 
RMA : 1000653742 
AWB : 46416831230 

Thank you for your help. 

Regards, 
Manish 

From: "JUHI GOEL" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, April 13, 2021 4:00:55 PM 
Subject: Re: Refund issue 6281442130 

Hi Team, 

Order No. : [ callto:6281442130 | 6281442130 ] 
Order Date: Mar 8 , 2021 
RMA : [ callto:1000653742 | 1000653742 ] 
AWB : 46416831230 
Item returned : Lee Cooper Women's Analog Blue Dial Watch - LC06625.490 

As per the tracking ID it is invalid, however the customer is saying he has returned the item, while confirming with warehouse we received the response that they also have not received it. 
The amount of the item is SAR 171. 

Kindly check. 

Regards, 
Juhi 

From: "JUHI GOEL" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 13 April, 2021 16:00:24 
Subject: Refund issue 6281442130 

Hi Team, 

Order No. : 6281442130 
Order Date: Mar 8, 2021 
RMA : 1000653742 
AWB : 46416831230 
Item returned : Lee Cooper Women's Analog Blue Dial Watch - LC06625.490 

As per the tracking ID it is invalid, however the customer is saying he has returned the item, while confirming with warehouse we received the response that they also have not received it. 
The amount of the item is SAR 171.