Subject: Re: Deactivation of My Credits 8236985141
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 19 Apr 2021 02:52:46 -0700 (MST)

Hi Team, 

Kindly advise on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Sunday, April 4, 2021 6:03:35 PM 
Subject: Re: Deactivation of My Credits 8236985141 

Hi Team, 

The customer has received his refund in the My Credit section against his return however the payment mode was Knet hence he want is refund to the same mode of payment. 

Please advise on the transfer of the amount from My Credit to his Knet account. 

Order ID - 8236985141 
Amount: KWD 5.60 

Concept: Splash 

Thank you for your help. 

Regards, 
Manish 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, April 3, 2021 8:18:12 AM 
Subject: Deactivation of My Credits 8236985141 

Hi Team, 

Order ID - 8236985141 

The customer paid through knet but refunded through My Credits. 

Kindly deactivate the amount from My credit : KWD 5.6 , As he wants refund into his Knet Account. 

Regards, 
Juhi