Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 16:07:48 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation saidi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saidi Bot:  Hi Saidi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9648088887 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0033619303703            06:51 PM, 16th Apr                   fatma                   Hi Saidi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:52 PM, 16th Apr                     saidi                    Hello I want to know if my order 9648088887 has been dispatched ?           06:53 PM, 16th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           06:54 PM, 16th Apr                     saidi                    Ok thank you           06:54 PM, 16th Apr                   fatma                   We sincerely apologies for any inconvenience caused to you.           06:55 PM, 16th Apr                   fatma                   Please be assured as we are going to escalate this issue to our concerned team and they  will closely working on this to fix it for you.             06:55 PM, 16th Apr                     saidi                    Ok thank you so for sure the order has not been send ?           06:57 PM, 16th Apr                     saidi                    ok thank you please do your best to deliver before the 20th           06:59 PM, 16th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2410285