Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 16:07:48 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation christine guinto                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Christine Guinto ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9651590036 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:50 PM, 16th Apr                     christine guinto                    Okay           05:50 PM
 , 16th Apr                   fatma                   Hi Christine , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:50 PM, 16th Apr                     christine guinto                    Hi Fatma it's me again Christine           05:51 PM, 16th Apr                     christine guinto                    Regarding the items that i order           05:51 PM, 16th Apr                   fatma                   Yes I remember you           05:52 PM, 16th Apr                     christine guinto                             05:52 PM, 16th Apr                   fatma                   Did you get the transaction number from the bank ?           05:52 PM, 16th Apr                     christine guinto                             05:52 PM, 16th Apr                     christine guinto                    This is from my bank           05:53 PM, 16th Apr                   fatma                   Thank you for sharing the transaction ID with u
 s           05:53 PM, 16th Apr                     christine guinto                    Welcome           05:53 PM, 16th Apr                   fatma                   we will escalate this issue and we will update you on your email           05:53 PM, 16th Apr                   fatma                    [email-masked]           05:53 PM, 16th Apr                     christine guinto                    Okay thank you           05:53 PM, 16th Apr                     christine guinto                    Yes correct           05:54 PM, 16th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:54 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2410131