Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 16:04:30 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation syed umar                    Bot:  Hi again! Bot:  Please enter your name Customer:  syed umar Bot:  Hi Syed Umar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:00 PM, 16th Apr                   fatma                   Hi Syed , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:01 PM, 16th Apr                     syed umar                    9247110023           01:01 PM, 16th Apr                   fatma                   Thank you for sharing the order number with me           01:01 PM, 16th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           01:02 PM, 16th Apr                   fatma                   We sincerely apologies for any inconvenience caused to you.           01:03 PM, 16th Apr                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:03 PM, 16th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           01:05 PM, 16th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:07 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2409059