Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 10:46:39 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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Ridicolous customer service. In the store they tell me to contact you. Here you tell me to refer to the stores, and in the meantime you can solve a matter concerning $20. I guess this is the last time you see my money. Good job everybody. </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, April 18, 2021 8:12:39 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2410296] - Returns
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<div dir="ltr">Hi Roberto,<br>
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Thank you for reaching out to us.<br>
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We would like to inform you that store and online are two different platforms, we are online support team and we will not be able to help you regarding the exchange or returns, regarding the store product/offers and promotions.</div>
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<div dir="ltr">Also, if the item is non returnable we can not return or refund it under any circumstance.<br>
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However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2410296