Subject: New Reply Received - Return to be initiated
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 07:39:08 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Return to be initiated  Ticket comment <div dir="auto">Hi as already forwarded the pics of the product kindly check it again as I am resending </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 18 Apr 2021, 7:09 am Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Saanjh,<br><br>
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<div dir="ltr"><div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a faulty item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We request you to provide us the exact name of the item that you have received in bad condition so that we can further assist you.</div></div>
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<div dir="ltr">We look forward to hear from you soon.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043212123369'>Screenshot_20210418-113755_Splash.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2409779