Subject: New Reply Received - Fwd: Defect with Order # 9650102702
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 04:07:02 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Fwd: Defect with Order # 9650102702  Ticket comment <div>Thanks, </div>
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<div>I no longer have the original packaging. We didn’t plan on returning, but realized that it was faulty after using the item. </div>
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<div>Can we return it in different packaging? We will order the same item from the website once we receive the refund. </div>
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<div>Thanks, </div>
<div>Eefke <br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, April 18, 2021, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Eefke,<br><br>
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<div>We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div>You can return your purchases through the below two channels:</div>
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<div>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<div dir="ltr">2.You can now drop off your return to any (Babyshop or Centrepoint) store. Here’s what you need to do.</div>
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<div dir="ltr">· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop or Centrepoint) store.</div>
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<div>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
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<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div dir="ltr">Also, we have raised a return request for the item on 18th April, 2021 and our team will contact you within 3-5 working days.</div>
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<div>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2409769