Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 02:49:20 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Any update please...<span id="ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div>From: محمد الخثعمي &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, April 17, 2021 2:33:23 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2409367] - My Account
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Team,<br>
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I followed your steps several times but no success as I didn't receive any email regarding password renew or change , so please need your support for this matter.</div>
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Regards </div>
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Mohammed </div>
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966566009819</div>
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KSA</div>
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<strong>From:</strong> Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Saturday, 17 April 2021, 6:21 am<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#2409367] - My Account<br>
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<div dir="ltr">Hi Mohammed,<br>
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​Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that your are registered with us on our website on
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> in KSA. </div>
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<div dir="ltr">We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br>
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1. Click on "Forgot Password" Link on the login window.<br>
2. Enter your registered email address (in small letters).<br>
3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.<br>
4. Click on the password reset link and change your password.<br>
5. You can login now with your new password<br>
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If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>
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1. Screenshot Of The Issue(If Possible)<br>
2. platform from which you tried to reset the password<br>
3. Registered email address<br>
4. Country of access<br>
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Feel free to reach out to us for any further assistance.<br>
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We hope this helps and have a great day! Stay Safe!<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2409367