Subject: RE: refund approval 9636659555
From: Mohd Imran <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sat, 17 Apr 2021 10:09:32 +0000

Please proceed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Manish Kumar <[email-masked]>
Sent: Saturday, April 17, 2021 10:19 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: refund approval 9636659555

External email sender, please take precaution.
Hi Team,

Kindly note that the customer is claiming that he had not received the below items and all the below item has already been shipped from the WH.

We request you to please assist us on the below refund approval so that the below case has been closed.

Order No: 9636659555
Order Date : Feb 19, 2021
Tracking ID: FP022021000066

Concept: Lifestyle
Ticket: 2180480

Missing Items name:

161717441 - - WYCON Cosmetics Intense Eye Pencil
161717443 - - WYCON Cosmetics Intense Eye Pencil
161628233 - - Wycon Cosmetics Long Lasting Eyeliner
160510222 - - Rimmel London Waterproof Kohl Kajal
160510220 - - Rimmel London Waterproof Kohl Kajal

Item cost: AED 104.00

Thank you for your help.

Regards,
Manish

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 8:04:17 AM
Subject: refund approval  9636659555

Please take a look at ticket #218048<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2180480&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C5e57cdc5b61c475e84d608d90168a65f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637542371248059812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=buNforaForg3c100tKg8VVDpRn70A6uM2jpdq8Yg8Io%3D&reserved=0>0

Hi Team,
​
PFA (missing items)

Subject: Refund approval

Order No: 9636659555
Order Date : Feb 19, 2021
Tracking ID: FP022021000066
Total Price: AED 104.97
Concept: Lifestyle
Ticket: 2180480

Issue Description: Issue Description: With reference to the above order, the customer is claiming that he did not receive the 5 items from the order.

Customer's history: customer is with us from 5/10/20, and he placed 9 orders.

Assistance required: We request you to provide a refund approval in order to have the customer refunded manually and close the issue.

Regards,
Juhi

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